Refund policy

At this Initiative 71 delivery service, all sales are final. Due to the nature of our products and applicable Washington, DC regulations, we do not accept returns, exchanges, or offer refunds on any orders once they have been processed or delivered.

By placing an order with this Initiative 71 delivery service, you acknowledge and agree to the following:

• All purchases are non-refundable and non-returnable.
• Orders cannot be canceled after payment has been submitted.
• Customers are responsible for providing accurate delivery information.
• We are not responsible for delays caused by incorrect addresses, unavailable recipients, weather conditions, or circumstances beyond our control.
• If an issue occurs with your order, customers must contact us within 24 hours of delivery.

We reserve the right to refuse service to anyone at our discretion and to update this policy at any time without prior notice.